Frequently Asked Questions

This section: The Usual Suspects

  • Before all else, your company must be a provider of visual communication goods and services to businesses including installation. For example, a sign shop or digital system provider. With that, you can request information via our contact page form, or read the detailed process on the Start Here page.

  • Here’s the basic information and see next FAQ regarding connectivity:
    Do you need a screen with IPS (In Plane Switching) to accommodate Portrait (vertical) mode? Do you need speakers? (Digital signage rarely needs speakers built in.) What size screen? (We can help with that- take photos and measure the space.) Will the screen need to be certified for 24/7 operation?

    Do you need an external enclosure? Do you want a kiosk and / or touchscreen? We can help you verify and validate all those answers and more, such as who is managing the content, and what is the true purpose of the display.
    If you have any questions, just give us a call for some insights!

  • Most of these elements can be determined in a conversation with us. Generally speaking, if you have the client bring power to the display location, it is preferred that Ethernet also be provided. Of course, WiFi connection is an option, but the router and signal must be close to prevent dropouts. The way office buildings and hospitals are set up, for example, signal strength to a directory is often not satisfactory. We can accommodate WiFi with the white-glove, plug and play system, but will need additional information before we format for your content delivery method.

  • Nope. If our proposal for your end-user becomes your sale, we enjoy our margin on the system, giving you your wholesale Pro price and your own margin on your services. It becomes our incentive to get you the best rates of any system, anywhere!

  • We do that! Sometimes a display may require a video component if regular motion and animation of content is not enough. See our Work page for a case study. We program this content into the design, and if the video is to be changed later, we will swap it out as a courtesy. See next FAQ for file formatting.

    • For directory listings: Excel list with columns for name, suite, etc. CSV also works.
    • For images: As large as possible! We will size and crop as needed. If you want a specific background image vs. color background, a 4K display would require 3,840 horizontal pixels by 2,160 vertical pixels, for a landscape (horizontal) display. A portrait mode (vertical) display would need an image with minimum height of 3,840px wide by 2,160px high.
    • For video content: Video/Photo/Still Image submissions for inclusion in your design should be provided in a resolution AT LEAST as large as the display resolution noted above, in order to maintain adequate clarity in the final product. We can accommodate a 1920px by 1080px video into a 4K display. It will still look quite good!
  • We are standing by Monday – Friday from 9:00 AM to 5:30 PM Pacific Time. Call 1-888-LOBBYPOP (1-888-562-2976). Use our contact form after hours, and we’ll do our best to respond promptly.

  • We’ll send you a fresh copy of the Guide, no stress! Every step-by-step instruction is there, always part of what you get when you order your system. 🙂 Send your request here, or give us a call!

  • Several problems with that scenario: First, when you update a slide in the cloud, the content showing in the display won’t reflect the change. Second, the display will not be a “kiosk” with locked settings. Instead, customers can click, browse, and in general, pose a security risk for you!

This Section: Deep Dives

  • You will want a Google account- these are free. Your Gmail address will be granted administrator permission and that will give you access to your content that we built for you and your client. You can opt to grant administration privileges to your client, or retain that design control on their behalf.

  • Yes! We have a proprietary method for adding video to your display! Whether it is full screen and touch to reveal content, or video that always plays in your display, we program this into your layout. Need a change per your client request? We do that swap-out for a nominal charge, as that is the only element not accessible to admins.

  • Your first, perfectly formatted design has been built by LobbyPOP. You can now edit text and images.

    Working in these “slides” is like working in any presentation program such as Microsoft PowerPoint, Apple Keynote, OpenOffice, and such. If you are familiar with any of these programs, then content management will feel similar. Basically, you click in a placeholder box and type text, insert images, insert tables, etc. to edit a slide.

    It is recommended that you keep the same proportions and layout, and simply edit text as desired. The design is equipped with formatting tools to “spice up” a presentation. A user can manipulate fonts, insert and create drawings, change graphics, and more. If you get stuck, we can help! Note: Special features such as video and weather widgets would be handled by the LobbyPOP Agency team here.

  • Yes you can! We program this in for you and your client- using parameters you provide, such as city and state. Note: All weather APIs require certain ports to be open via your client’s network. For this reason, weather widgets are not common in modern displays. If it is a wish list item, it can certainly be accommodated.

  • We have a page devoted to tips and troubleshooting- you can visit that to start, follow the steps suggested. If all else fails (oh, we don’t like that four-letter word), certainly call us! Here’s where to start your troubleshooting journey, and click on “Troubleshooting” in the top navigation to sort: Tips and Troubleshooting

  • When we finalize your white-glove system, we program a forced refresh at the interval you and your client choose. For example, a restaurant may only require once every 12 hours, in case there is a price or food item change. A real estate company may prefer 4-hour intervals, to accommodate fast-moving apartments.

  • Absolutely! It requires extra programming by our agency team, and you will want to make sure your display clock is set correctly. If ever you need the day-parting parted in a different way, a LobbyPOP team member will handle that for a nominal charge.

Knowledge Base

Try Tips & Tutorials page on this site! Or give us a call during business hours, we’ve got answers!

Get Support

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